We decided to stay the night to celebrate our 31st anniversary. It’s a major step down from last year when we stayed at the over water bungalow at Sandel’s South Coast. Even though it was $400 less a night (Still over $600, not all inclusive, no butler service.), I’ll have to say I was disappointed at the cleanliness of the room and the overall up keep of the Executive Suite. Threadbare furniture, dirty window sills, and furniture with various scratches and dents on the wood furniture. Also, lighting didn’t work on one side of the bed, and over head lamps were crooked. Not sure if this was due to pets being welcomed or not. The service has been excellent but the room quality has drug down the overall rating. They provided the spa and romance package requested with an early Check in. I would not necessarily say this is a five star quality hotel. I’ve seen better quality at four star hotel in various locations. Doubtful we will return. The Ritz hype, other than the service, just hasn’t been worth the expense. We will probably look elsewhere for our next “staycation”.

I recently stayed at this property and encountered a troubling pattern of service disparities and dismissive management responses. While the hotel was not at capacity, I was assigned to a room on the 6th floor, which had ongoing construction, a less favorable view, and was not given the same attention as other guests with similar room types. The night-service notes left by the staff were not provided to me, and I observed other guests receiving different accommodations without clear justification. Valet service was consistently late or unavailable, requiring me to seek assistance repeatedly. More disturbingly, I overheard guests making derogatory remarks about my race and occupation, and when I attempted to document the situation, staff members accused me of causing trouble. One guest explicitly used demeaning language toward me, which left me feeling unsafe and unwelcome. I reported these concerns to management and hotel staff, but there was no apparent follow-up or accountability. Attempts to contact management by phone resulted in hold times, dropped calls, or messages that were not returned, and I have not received any direct communication for a week. This level of discrimination and the lack of timely resolution are completely unacceptable. I am requesting a formal investigation and an appropriate response from senior management, as well as assurances that corrective steps will be taken to prevent recurrence. I will also be notifying corporate offices to ensure this matter is addressed.

The hotel itself is pretty nice and the staff is good but the hotel policies are what I would expect from a budget hotel, not a five star hotel. They nickel and dime you every chance they get: * Parking is not included and is pretty expensive * Same for internet * Same for spa facilities (whirlpool and steam room) * They don’t let you use the gym after checkout All of this ends up adding up so things that are included in lots of hotel fees, end up making the stay much more expensive. At a five star hotel I would expect to just pay the fee and be able to enjoy the amenities (like you can at the Four Seasons nearby). Pros: * Nice rooms * Food was good * Spa is actually pretty nice

The Ritz-Carlton Denver delivers the exceptional service and polish the brand is known for. The staff are consistently warm, attentive, and genuinely kind, with a level of care and attention to detail that made the stay feel special. The rooms are elegant, quiet, and generously sized, offering thoughtful luxuries such as Diptyque toiletries and a deep tub. The overall atmosphere within the hotel is calm and refined, well suited for business travelers or those seeking a tranquil retreat. The lobby is stark and modern, intentionally minimalist, and the on-site dining option, a sports bar, is well staffed but limited in scope. The surrounding neighborhood lacks energy and visual interest, situated in a municipal district with few nearby attractions or nightlife. While this is no fault of the hotel, it may feel isolating for leisure travelers. From a service and amenity perspective, the Ritz-Carlton Denver excels. For guests prioritizing comfort, quiet, and impeccable hospitality, it performs beautifully, and I would gladly return for the service alone.

I attended a very enjoyable Candelight Concert with the music of Coldplay and Imagine Dragons provided by a 4 string ensemble of cello, viola and 2 violins. The Ritz-Carlton was a great venue accentuating the talented artists and the candlelight ambiance of the concert. I'm already looking forward to finding my next event in this exquisite space. Everyone encountered was extremely welcoming and professional too!

The is hotel is a business hotel in downtown Denver. The lobby is devoid of color and stark/modern. The staff as usual at a Ritz Carlton were all incredible. The rooms are very nice and spacious. There was very little energy in the area near the hotel that we could see. There is a massive vacant lot over which our room looked. Not the hotel’s fault of course but the neighborhood is not what we expected.

Boring location in the municipal/gov't sector. Nothing much nearby, but the service at the hotel was excellent. The dining option in the hotel is a sports bar. The staff were wonderful. The doorman, Aaron, was the best out of anywhere I have ever stayed. The room was gorgeous, elegant, and spacious. The hotel was quiet. Diptyque toiletries. Sunken tub. Luxurious.

It was amazing. The staff went above and beyond to make my stay perfect. Thank you especially Jocie from front desk and thank you housekeeping team! Valet was always so welcoming, the best valet service I have seen. The spa pass was great. I had hours of fun, they had teas I’ve never even heard about, snacks, lounging rooms and even the showers felt luxurious. We went to Elways twice for the bar then dining. As a foodie, it was a pleasurable experience. I was in heaven when I tried their lobster Mac and cheese. Overall I love this property and their staff!

We has our daughter's wedding at the Ritz-Carlton Denver- October 25, 2025. It was a wonderful experience working with Kennedy Eiland - meeting and special events manager along with her assistant Justin. Thank you both for the great day. Front desk was helpful and made one feel at home. 16th street mall was 2 blocks away with places easy to walk to for guest staying at the Ritz for the wedding. Highly recommend the Ritz for anyone to stay visiting Denver.

The moment I walked in to this hotel, it literally felt like I was coming home from a long trip. The welcoming felt extremely warm! All the staff are phenomenal, from the valet, Dawson and Tom to the front desk who are all bright eyed and happy to greet. Nieve & Nicole are extremely pleasant to deal with. You can tell that they are very happy and don’t treat this like a boring job. They actually make you feel comfortable and make your stay very relaxing without any hesitation. I travel a lot, but have yet to find a staff like this whom I feel I’ve known for a long time. They are very helpful!